Privacy Policy

Finecrest Villa is a licensed residential care home in Rancho Palos Verdes, California, operated by Caring Hearts Senior Homes. Families often reach out to us during a sensitive time, so we keep this website simple: it does not use advertising, tracking or analytics tools, and it has no forms that collect your information.

This policy explains what happens when you visit the website and when you contact us. It does not cover the care records of our residents, which are handled under our facility policies and California licensing requirements.

We do not use cookies, analytics, advertising pixels or session recording. Like any website, the services that deliver our pages process limited technical information, such as your IP address and browser type, in order to load the page securely:

• Cloudflare hosts the website and protects it from attacks.
• Sanity stores the text and photos shown on our pages.

These providers process that information under their own privacy policies. We do not receive or use it to identify visitors.

If you call, email, or book a tour, we receive the details you choose to share, such as your name, phone number, email address and the reason for your inquiry. Tour bookings are made through Google Calendar’s appointment scheduling page, which is operated by Google under its own privacy policy.

We use this information only to respond to you, arrange visits and discuss whether Finecrest Villa may be a good fit for your loved one.

Please do not send medical records or detailed health information by email. We are glad to discuss care needs by phone or in person.

We do not sell, rent or trade personal information. We share it only with service providers who help us communicate with you, or when required by law or by California licensing authorities.

The website is served only over encrypted connections (HTTPS) and uses modern security protections. Access to inquiries is limited to the staff who need it.

We keep inquiry details only as long as needed to respond and follow up, or longer if the person becomes a resident and the information becomes part of their file.

You may ask us what information we hold about you from an inquiry, or ask us to correct or delete it, by contacting us using the details below.

If we change how we handle information, we will update this page and the date at the top.

Contact us at info@finecrestvilla.com or 310-265-5940.